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FAQs
Delivery Service
After I place my order, how long until it arrives?
Delivery within 3-7 days, but it may be delayed during holidays, I think you can understand it.
Do you offer expedited shipping options?
We don't have expedited shipping options presently, this item may be improved later.
Can you deliver my order to PO Box?
We do not send PO BOX because our products are big.
Do you charge sales tax?
We don't charge sales tax presently, but there may be changes in the later period according to the actual situation.
Do you ship internationally?
Currently, we can only provide shipping to the U.S. For further information, please e-mail us at [email protected] with details of the selected product, purchasing quantity, and shipping location for a quotation.
How much do you charge for shipping?
Basic shipping to nearly everywhere in the continental U.S is FREE, no matter how large your order is. You can also choose to upgrade your shipping to in-room delivery or even assembly service for an additional fee. If you live in a particularly remote area there may be additional delivery fees, but we will always inform you before these are charged.
How will my furniture ship?
In order to ensure that your new furniture arrives in pristine condition, we generally ship using carriers that are specialized in shipping furniture. If you place an order for a smaller item it may ship using a standard courier service.
Does the delivery price includes installation service?
The delivery prices do not include installation service. If you need it, installation service fees may apply depending on the number of items and the complexity of the installation procedure, additional fees.
Can I track my shipment?
Once you have placed your order you will get an estimated delivery date in your order confirmation email. When your order leaves our warehouse we will send you another email to let you know. You are also able to log in to our website to see any updates to your order status...
Order Status
Where is my order?
You can track your order through My Account. In Order History, you'll find an estimated delivery date which is the most up-to-date information we have for you.
Can I change my delivery address?
If you would like to change your delivery address, please contact us immediately. As we do not transfer stocks/orders between stores hence if your order has already arrived in your selected location and requires a transfer, an additional surcharge applies.
Can I add an item to my order?
Yes, you can, however, as the standard production lead time varies depending on the items; delivery date and time will be scheduled base on the last completed items. If you would like to organize for split-delivery service, please contact us for more information.
Can I cancel my order?
If the order has not been processed, we can honor the request, and a full refund will be issued.
Discount
How many discount codes can I use on a single order?
You can only use one discount code per order. Discount codes cannot be stacked or combined.
Can I use multiple discount codes to get a bigger discount?
No, our system only allows one discount code to be applied per order. Discount codes cannot be combined for a larger discount.
How do I apply a discount code to my order?
During the checkout process, there is usually a section or a designated field where you can enter your discount code. Simply type in the code and click on the "Apply" or "Submit" button. The discount will then be applied to your order total.
Additionally, some discounts may be automatically applied at the time of checkout without the need for a discount code.
Always review the promotion's terms to understand if a code is needed or if the discount applies automatically.
What should I do if my discount code doesn't work?
If your discount code doesn't work, please double-check the following:
- Ensure that you have entered the code correctly.
- Check if the code has expired. Some discount codes have an expiration date.
- Review the terms and conditions of the discount code to see if there are any restrictions or exclusions that may apply to your order.
- Contact customer service for further assistance if none of the above resolves the issue.
Can I use a discount code on a future order if I forget to apply it to my current order?
Unfortunately, discount codes usually can't be applied retroactively to an already placed order. It is important to ensure that you apply the discount code correctly before finalizing your purchase. However, you may be able to use the discount code on a future order if it is still valid and within the specified period.
Can I change my discount code for a larger discount if I find a better one after applying one to my current order?
We apologize, but we do not accept requests to change discount codes for a larger discount once it has already been applied to an order. However, if your larger discount code is still valid, you can certainly use it for a future order. We recommend carefully selecting the best discount code available before finalizing your purchase to ensure you receive the maximum savings.
Are there any exceptional circumstances where a customer can change a discount code for a larger discount after it has been applied to the current order?
While we generally do not accept requests to change discount codes after they have been applied to an order, there may be special cases where we may consider making an exception. For example, if there was a technical issue or error on our end that prevented the customer from applying the larger discount code initially, we would be happy to review the situation and make the necessary adjustments. Furthermore, if the customer has a valid reason or extenuating circumstances that warrant a change, we will assess each case individually. However, please note that we cannot guarantee approval for all requests to change applied discounts. We encourage customers to contact our customer service team with any concerns or specific situations, and we will do our best to provide appropriate assistance.
Exchange and Return
Can I return my order?
If for any reason you don't love your new furniture you can return it within the first 30-days, no questions asked. Provided you return the furniture in as-new condition and in the original packaging we will refund your purchase, less the cost of shipping and return shipping. Read more about our 30-day satisfaction guarantee.
An item I just picked up is missing a package, what should I do?
In the unlikely event that the item you self-pickup is missing a package, please contact us and our team will further assist you.
What happens if I no longer have the packaging for the item?
We strongly encourage you to keep your packaging for 30 days in case you decide you want to return it.
You can still return your item, however, we charge a reboxing fee to ensure that we are able to package the item appropriately to survive return shipping. This fee varies based on the size of the item and the packaging required.
What should I do if the products are defective?
Our products are designed to last, and we stand by their quality. All of our product comes with a one-year warranty.
If you do have problems with your product please take photos or videos that demonstrate the issue and describe the issue in as much detail as possible. Contact us right away to work with you to determine the appropriate next steps.
Can I return my order?
If for any reason you don't love your new furniture you can return it within the first 30-days, no questions asked. Provided you return the furniture in as-new condition and in the original packaging we will refund your purchase, less the cost of shipping and return shipping. Read more about our 30-day satisfaction guarantee.
An item I just picked up is missing a package, what should I do?
In the unlikely event that the item you self-pickup is missing a package, please contact us and our team will further assist you.
What happens if I no longer have the packaging for the item?
We strongly encourage you to keep your packaging for 30 days in case you decide you want to return it.
You can still return your item, however, we charge a reboxing fee to ensure that we are able to package the item appropriately to survive return shipping. This fee varies based on the size of the item and the packaging required.
What should I do if the products are defective?
Our products are designed to last, and we stand by their quality. All of our product comes with a one-year warranty.
If you do have problems with your product please take photos or videos that demonstrate the issue and describe the issue in as much detail as possible. Contact us right away to work with you to determine the appropriate next steps.
Product and Service Questions
About Color Difference:
All product pictures are taken by our professional photographers, and colors are meticulously corrected and adjusted to be as consistent as possible with that of the actual items. However, different lighting, monitor settings, and individual interpretations may cause color differences. Besides, due to the different cutting positions during the manufacturing process, there may be a slight difference in texture and color on the surfaces of the boards. Such issues do not fall under product quality problems.
Do you have a showroom?
Part of the reason that we are able to offer such great prices on our products is that we don't have any showrooms or salespeople. We encourage you to check out the hundreds of products on our website to get a sense of the quality of our furniture. In addition, you might like to know that we back all of our products with a 30-day no-questions-asked return policy. If for any reason you don't love your new furniture simply let us know within 30 days of receiving it.
What payment methods do you accept?
Currently, we accept Paypal and some credit cards (Visa, Mastercard, AE, Klarna). More payment methods will be applied in the near future.
Where are your products manufactured?
We look for the finest craftsmen for each of our products, and as a result, we work with manufacturers all over the world. We currently work with manufacturers in Vietnam, China, Indonesia, and India.
Contact Questions
Chat with us
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Email us
General information on tribesigns.com: [email protected]
Order consulting for other B2C platforms: [email protected]
B2B business: [email protected]
Bulk purchase: [email protected]
Business cooperation: [email protected]
Affiliate Program: [email protected]
Influencer Program: [email protected]
Usually, we will reply to your email within 1 business day.
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